Mahjong Responsible Gaming — Your Support & Controls
Learn about our commitment to keeping your gaming experience safe and balanced on the mahjong platform. Our focus is helping players enjoy entertainment without excessive risk.
Our Commitment to Responsible Gaming
Mahjong is committed to providing a safe and responsible gaming environment for all players in Malaysia. We believe entertainment should always be balanced with sound risk management, ensuring that gaming never negatively impacts your personal life or finances.
We provide resources, tools, and support to help you stay in control of your gaming habits and spot early warning signs. Our approach is proactive — centred on education, self-management, and professional help when needed.
Signs of At-Risk Behaviour
- Neglecting personal or work responsibilities to spend more time gaming.
- Playing with money you cannot afford to lose, including borrowing to fund your play.
- Feeling the need to gamble more frequently just to get the same thrill.
- Feeling restless or low after a gaming session.
- Hiding your gaming habits from family or friends.
- Using gaming as an escape from stress or personal problems.
If you or someone you know is showing several of these signs, we encourage you to take action to protect your mental and financial wellbeing.
Tips for Setting Time & Budget Limits
Managing your time and money is the foundation of healthy play. We encourage players to set daily and weekly time limits, along with a clear budget, so gaming never gets in the way of other parts of your life.
- Set a maximum deposit limit for a defined period.
- Never chase losses by increasing your bets.
- Take regular breaks during long gaming sessions.
- Use the platform's built-in control tools to monitor and limit your gaming activity.
- Always remember that entertainment should be the main purpose of your gaming.
Self-Control Tools Available
The mahjong platform offers a range of self-control features to help you manage and monitor your gaming habits:
- Deposit limit: Set a maximum daily, weekly, or monthly deposit amount to prevent overspending.
- Break / Cooling-Off: Take a temporary break from gaming for 24 hours, 7 days, or longer to give yourself space to reset and regain control.
- Self-Exclusion: Option to suspend your account for an extended period — including several months or years — for those who need a longer-term break.
You can access these features through your account dashboard or by reaching out to our support team.
Minor Protection & Life Balance
Mahjong strictly prohibits participation by anyone under the age of 18. All registrations and accounts go through a rigorous verification process to ensure only eligible users can access our services.
We also encourage players to maintain a healthy life balance, making sure gaming does not replace social connections, work, or personal responsibilities. If you feel gaming is starting to take over, do not hesitate to seek professional help.
We partner with responsible gambling support organisations in Malaysia and globally, and actively provide helpful information and assistance links within our platform.
Want to Talk or Get Help?
The mahjong support team is always on hand to help you manage your gaming habits in a healthy and responsible way.