Mahjong Privacy Policy — Your Data Protection
This policy explains how the mahjong platform collects, stores, uses and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy at every stage of your experience on the platform.
Updated: January 2026
Information We Collect
When you register or use the mahjong platform, we collect various types of information to enable the service to function properly and securely. The categories of data collected are as follows:
Full name, date of birth, email address, phone number and encrypted password. This information is required for registration, identity verification and account management.
Device type, operating system, browser version, IP address and screen resolution. This data is used to optimise platform display and detect suspicious access attempts.
Records of deposit and withdrawal transactions in Malaysian Ringgit (RM/MYR), including the payment method used (TNG, DuitNow, FPX). Full bank account or card numbers are not stored in our system.
Game activity records, session duration, pages visited, clicks and in-platform interactions. This data helps us understand user needs and continuously improve our service quality.
How We Use Your Information
Mahjong uses the information collected solely for purposes related to the provision, improvement and security of platform services. We do not sell or rent user data to any third party for marketing purposes.
- Identity verification and account security: Ensures that only legitimate account owners can access their accounts and carry out transactions.
- Financial transaction processing: Verifying MYR deposits and withdrawals, maintaining transaction records and resolving payment issues.
- Service improvement: Analysing usage patterns to improve interface design, platform speed and the overall user experience.
- Service communications: Sending account-related notifications, platform updates, transaction confirmations and customer support responses.
- Fraud prevention: Detecting and blocking suspicious activity, including unauthorised login attempts and system manipulation.
Cookies & Tracking Technologies
How We Use Cookies
The mahjong platform uses cookies and similar tracking technologies to keep the platform running smoothly and deliver a more personalised experience. Types of cookies used:
- Session cookies: Stores temporary login information during your active session. Automatically deleted when you close your browser.
- Preference cookies: Saves your chosen language settings, display preferences and gaming preferences.
- Analytics cookies: Collects anonymous statistical data on how users interact with the platform for service improvement purposes.
- Security cookies: Helps detect and prevent unauthorised access and fraudulent activity.
You can manage or disable cookies through your browser settings, though this may affect the functionality of certain parts of the platform.
Data Storage & Security
All mahjong user data is stored on servers protected with industry-standard data encryption. Access to personal data is restricted to staff who require it solely to carry out legitimate service duties.
The security measures we employ include:
- Data is encrypted in transit using secure protocols
- Password encryption using irreversible hashing methods
- Continuous system monitoring to detect suspicious activity
- Two-factor authentication for sensitive operations such as fund withdrawals
- Regular security audits to identify and address system vulnerabilities
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. Users are also responsible for keeping their own passwords and login credentials confidential.
Information Sharing & User Rights
Third-Party Sharing
Mahjong does not share users' personal data with third parties for marketing or commercial purposes. However, information may be shared in the following limited circumstances:
- Payment service providers: Transaction data required to process MYR deposits and withdrawals is shared with approved payment providers.
- Legal requirements: Information may be disclosed where required by a Malaysian court or authority pursuant to a valid legal order.
- Fraud prevention: In cases involving serious fraud, relevant information may be shared with the appropriate authorities.
User Rights Over Personal Data
Mahjong platform users have the following rights regarding their personal data:
- Right of access: You have the right to request a copy of the personal data we hold about you.
- Right to rectification: You may request a correction to any inaccurate or incomplete data via your account settings or by contacting customer support.
- Right to erasure: You may request the deletion of your account and associated personal data, subject to financial record-keeping requirements mandated by law.
- Right to object: You have the right to object to the processing of your data for specific purposes, including promotional communications.
To exercise any of these rights, contact us at [email protected].
Policy Changes & How to Contact Us
The mahjong platform reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements or new platform features. When significant changes are made, a notice will be displayed on the platform and users are encouraged to review this policy periodically.
The "Last Updated" date at the top of this page always reflects the most current version in effect. Continued use of the mahjong platform after any changes take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns or wish to exercise your rights regarding personal data, please reach out to our team by email at [email protected]. We are committed to responding within a reasonable timeframe and handling every enquiry thoroughly and with full respect for your privacy.
Questions About Your Privacy?
The mahjong team is ready to answer any questions about your account data and privacy.